We kindly request that any returns or exchanges be made within 30 days, as this enables us to efficiently process your request. Please note that the buyer is responsible for covering the postage costs associated with the return or exchange. To ensure a smooth and satisfactory return or exchange process, we ask that the item be returned in its original condition, as any loss in value may result in a deduction from the refund or exchange. We value your patronage and appreciate your understanding and cooperation in this matter.

We partner with Royal Mail to ensure fast and reliable delivery services. Depending on your location, delivery times can range from 2 to 7 business days. Rest assured, we work diligently to process your orders within 1-2 business days and provide tracking information so you can stay updated on your delivery's progress.

At Cozybreed, we take your privacy very seriously. This Privacy Policy document outlines the types of personal information we collect and how we use and protect it. By using our website, you consent to the collection and use of your personal information as outlined in this policy.

Information We Collect

When you visit our website, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our website, and information about how you interact with our website.

We collect personal information from you, such as your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number when you place an order on our website.

How We Use Your Information

We use the information we collect to process and fulfill your orders, communicate with you about your orders, and to improve and personalize your shopping experience on our website.

We may also use your information to send you marketing or promotional materials, but only if you have opted in to receive such communications.

Sharing Your Information

We do not sell or share your personal information with third parties for their marketing purposes. We may, however, share your information with third-party service providers that help us fulfill your orders, process payments, or otherwise provide services to us.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless otherwise required by law.

Your Rights

You have the right to access, correct, or delete any personal information we have collected from you. You may also opt out of receiving any marketing or promotional materials from us at any time.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes we make will be reflected on this page. We encourage you to review this Privacy Policy periodically for any updates.

Contact Us

If you have any questions about this Privacy Policy, or if you would like to exercise any of your rights, please contact us at cozybreed@gmail.com

Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders within the UK.

Q: Do you ship internationally?
A: Unfortunately, we do not currently offer international shipping. We only ship within the UK.

Q: What is your return policy?
A: We want you to be completely satisfied with your purchase from Cozybreed. If for any reason you're not happy with your order, please contact us within 30 days of receipt to arrange a return or exchange. Please note that the item must be in its original condition and packaging, and you will be responsible for the return shipping costs.

Q: How long will it take for my order to arrive?
A: We aim to dispatch all orders within 1-2 business days. Once your order has been dispatched, it should arrive within 3-5 business days. Please note that delivery times may be affected by factors beyond our control, such as weather conditions or postal delays.

Q: What if my order is damaged or defective?
A: We take great care in packaging our products to ensure they arrive in perfect condition. However, if your order arrives damaged or defective, please contact us within 48 hours of receipt with photos of the damage, and we'll be happy to arrange a replacement or refund.

Q: How can I contact you if I have a question or concern?
A: We're always here to help! You can contact us via email at info@cozybreed.com or by filling out the contact form on our website. We aim to respond to all queries within 24 hours.